Privacy Policy

Groundwork Solutions LLC ("Company," "we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website groundworksnorcal.com, use our services, or communicate with us.

Information We Collect

We collect the following types of information:

Personal Information: Name, email address, phone number, business name, and project address that you provide when requesting a quote, scheduling services, or contacting us.

Service Information: Details about your project site, scope of work, and excavation requirements to provide accurate quotes and quality service.

Communication Records: Records of your communications with us, including emails, phone calls, and text messages.

Device Information: IP address, browser type, operating system, and other technical information collected automatically when you visit our website.

Usage Data: Information about how you interact with our website, including pages visited and time spent on pages.

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our site preparation, excavation, trenching, demolition, and grading services
• Process and fulfill quote requests, service appointments, and project work
• Send appointment confirmations, quote notifications, crew arrival updates, and project status updates via SMS and email
• Respond to your inquiries and provide customer support
• Send promotional offers and company updates (only with your explicit consent)
• Analyze website usage to improve user experience
• Comply with legal obligations and protect our rights

SMS Opt-In and Text Messaging

Groundwork Solutions LLC offers SMS messaging for appointment reminders, service updates, and promotional offers to customers who explicitly opt in.

How You Opt-In: You may opt in to receive SMS messages by checking the consent checkbox on our website contact form at groundworksnorcal.com/contact. You may also opt in verbally when speaking with our team or by texting a keyword to our business number.

Types of Messages: We send appointment confirmations, quote notifications, crew arrival alerts, project status updates, and promotional messages about seasonal specials or discounts (if you consent to marketing messages).

Message Frequency: Message frequency varies based on your service appointments and interactions with our company. Typically 2-8 messages per month.

Message and Data Rates: Standard message and data rates may apply. Contact your wireless carrier for details about your text and data plan.

Opt-Out: You can cancel SMS service at any time by texting STOP to any message you receive from us. After texting STOP, you will receive a one-time confirmation message, and you will no longer receive SMS messages from us unless you opt in again.

Help: If you need assistance with our SMS program, text HELP to any message you receive from us, or contact us at [email protected] or 530-559-8502.

IMPORTANT: Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. All categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Cookies and Tracking Practices

Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyze site traffic.

Types of Cookies We Use:

• Essential Cookies: Required for website functionality
• Analytics Cookies: Help us understand how visitors interact with our website
• Preference Cookies: Remember your settings and preferences

Managing Cookies: You can control cookie preferences through your browser settings. You can choose to accept or reject cookies. Most browsers automatically accept cookies, but you can modify your settings to decline cookies if you prefer.

Do Not Track: Our website currently does not respond to "Do Not Track" signals.

Data Security and Handling

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure SSL encryption for data transmission
• Restricted access to personal information
• Regular security assessments
• Secure data storage practices

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

Data Retention: We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Right to Access: Request a copy of the personal information we hold about you
• Right to Correction: Request that we correct inaccurate or incomplete information
• Right to Deletion: Request that we delete your personal information
• Right to Portability: Request a copy of your data in a portable format
• Right to Opt-Out: Opt out of marketing communications at any time

To exercise any of these rights, please contact us using the information provided below. We will respond to your request within 30 days.

Mobile Information Sharing Statement

We do not sell, trade, or rent your mobile phone number or SMS opt-in information to third parties. Your mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, except as required by law or to provide the SMS services you have requested.

Children's Privacy

Our services are not directed to individuals under 18 years of age, and we do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete that information.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. Your continued use of our services after changes are posted constitutes acceptance of the modified Privacy Policy.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us: